Returns
Although every effort is made to ensure that our preserves reach you in perfect condition, we will provide a full refund, or arrange a replacement, where you received preserves that are damaged, faulty or not as ordered.
If this applies to you, please advise Pudsey Pickles either by email using the site contact form or by telephone on +44 (0) 113 2551959 stating the nature of the complaint ideally within 48 hours of receipt of the preserves and not more than 7 working days from receipt.
Once we have received your complaint we will either email or telephone you to discuss the problem. Please do not return any preserves until we have discussed the matter with you.
If we ask you to send the preserves back to us for inspection then please include as much of the original packaging as possible and send the preserves by registered mail. We will refund the cost of the postage subject to receiving a receipt from you for the cost.
If you choose to cancel your order for any other reason, you must advise us in writing within 7 working days of delivery and return the preserves to us at your own expense. We will refund the value of the goods, subject to them being received by us in merchantable quality